How to Upload a Document to Therapy Portal

To access the UMass Patient Portal, visit:

umass.medicatconnect.com

NEW STUDENTS: Once y'all receive your UMass e-mail address, information technology may take 24 to 48 hours earlier you lot can register for a portal business relationship. If y'all are unable to regiser, please endeavour again in 24 to 48 hours. We apologize for any inconvenience.

Portal FAQs

1. When I try to register for the UMass Patient Portal, why does information technology tell me I'm not agile?
2. I was able to annals, simply I never received an email to create my password.
3. Every username I try to create an account with doesn't work.
4. I'yard having problems resetting my countersign.
5. I can't login. The main page won't load and merely spins.
6. I'm having difficulty uploading documents to the Patient Portal.
7. I'm having trouble entering my immunization data.
8. Why can't I create an account for my modest child?
9. How do I get a re-create of my immunization records?
10. How practice I become a copy of my medical records?
11. How do I add together my COVID-19 vaccination data to my University Health Services medical record?(Students Only)
12. How do I schedule Allergy Services appointments on the portal?
13. How practise I schedule STI testing on the portal?
14. My personal information (i.e., address, phone number) appears incorrrectly in the portal. How do I set up it?

For data on COVID-19 testing and getting your test results, visit umass.edu/uhs/covid-19-testing.

Portal FAQs: UMass Patient Portal

The post-obit FAQs are for the UMass Patient Portal, umass.medicatconnect.com. If you need help navigating the Campus Health Hub or the UMass Lab Services Portal, please email covidinfo@umass.edu.

one. When I effort to register for the UMass Patient Portal, why does it tell me I'm not active?

In order for our portal to acknowledge your business relationship, three requirements (entries) must be made:

1. Username: Recommended to use the patient'due south UMass NetID
2. Appointment of Birth:MM/DD/YYYY
3. Email Accost: The email address must lucifer what we have in our database. Typically, this is the student or employee's UMass e-mail address.

The e-mail address seems to be the most popular reason why accounts are not recognized. If yous are trying to register with a different email address, more than likely you will receive an error bulletin.

If y'all are nevertheless having trouble, email uhsportalhelp@umass.edu

2. I was able to register, but I never received an e-mail to create my password.

Delight check your spam/junk folder. The email should come from noreply@medicat.com. If you cannot locate the email, so another selection would be to use the "Forgot Password" link found in the lower right corner of the Login page: https://umass.medicatconnect.com/login.aspx. Click "Forgot Password" and enter your email address that nosotros have on file for you. This will forcefulness another electronic mail to be sent to y'all. This electronic mail will come from MedicatAutoResponse@medicat.com.

If you lot go along to have bug, delight email uhsportalhelp@umass.edu

three. Every username I endeavor to create an account with doesn't work.

It'southward been our experience that when people are having difficulty with usernames already in use, it's considering they take already created an account and either didn't realize it or don't recollect.

One way to confirm if y'all already take an account on our portal or not would be to employ the "Forgot Password" link. Enter in your e-mail address. It needs to match what we accept listed in our database for yous. Typically this would exist your UMass email address if y'all are a student or employee.

• If yous receive a popular-up indicating that an electronic mail was simply sent to yous with instructions on resetting a countersign, and so that means you lot had already successfully registered. Be on the lookout man for an email from MedicatAutoResponse@medicat.com. Bank check your spam folder too, just in case. The email will provide instructions on resetting your countersign, but it will also include the username that was originally created.
• If y'all receive a pop upward message that says something to the issue of "y'all are non active," so that means you do not have an existing account and 1 needs to exist created.

four. I'm having problems resetting my password.

A frequent problem relates to the utilise of the "submit" push button. Different results may vary when using the enter or return key, verses the "submit" push button. Perhaps it's not recognizing that you even inverse your password. Delight give it another endeavour, and if you proceed to have bug, contact uhsportalhelp@umass.edu.

5. I tin can't login. The principal page won't load and simply spins.

Sometimes when people forget their username or password the primary screen just sits there and spins and doesn't give yous an fault message of 'invalid password' or something like that.  Hurting!  We know!  Endeavour this…click on the 'Login' button…gyre downwardly…enter your username and countersign from this screen.  If information technology's entered incorrectly, you will at least go an error message.  If that is the case…use the 'Forgot Password' link and an email will be sent to you from MedicatAutoResponse@medicat.com.  Check your spam binder if you can't find it.

6. I'yard having difficulty uploading documents to the Patient Portal.

The nearly common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to transport. The mistake bulletin below indicates the file types that are acceptable to upload. Please convert your certificate to 1 of these file types:

Only images (.gif, .png, .tiff, .tif, .jpg, .jpeg) and documents (.txt, .pdf) are allowed!

• Attempt a different browser. Chrome seems to be the most successful.
• If you are using a cell telephone, try a PC and vice versa.
• Alter the file type name: Shorten the length of the certificate and remove any special characters (i.east.) * % &

If you are still having difficulty, email uhsportalhelp@umass.edu

seven. I'm having trouble entering my immunization data.

Please effort the following:

• Try a different browser. Chrome seems to be the most successful.
• If you are using a prison cell phone, try a PC and vice versa.
• Try entering each immunization requirement and click "submit." Practice each one, one at a time and see if it saves it that mode.

If none of those options work for you, our New Student Immunization Program will accept faxes. Their contact data is:

nsip@uhs.umass.edu
Phone: (413) 577-5275
Fax: (413) 577-3252

eight. Why can't I create an account for my pocket-sized child?

Patient Portal accounts must contain a unique email accost. Small-scale children typically do not have their own e-mail accost. Due to HIPAA regulations and patient confidentiality policies, these accounts cannot exist created at this time.

9. How do I get a copy of my immunization records?

If you have a Patient Portal account, and have submitted all of your immunizations to UHS, you can access your immunization records on the Patient Portal.

• Login to your account and click the "Immunization" tab.
• Whorl down to the green push that says "Impress." This will generate a PDF of your immunization records that you can donwload and print.

10. How do I get a copy of my medical records?

You tin use the Patient Portal to asking that UHS send your medical records to you, another medical provider/facility/establishment, or insurance company.

1. Login to your account and click the "Forms" tab.
2. Under Section A: UHS Forms, click "Release of Information UHS."
3. Consummate and submit the Release of Data course.

Allow at to the lowest degree ten business days for your request to be fulfilled. There is no cost to send copies of medical records direct to a non-UHS healthcare provider. If copies are for a patient's personal use, for an insurance company or for legal purposes, a fee may be charged.

11. How exercise I add my COVID-19 vaccination data to my University Wellness Services medical record? (Students Only; staff cannot upload records on the portal at this fourth dimension)

Follow the steps beneath to submit your COVID-19 vaccination data to UMass. Of import: Yous must complete steps on BOTH the "Immunization" AND "Upload" pages of the portal for the states to verify your record.

1. Login to the UMass Patient Portal
2. Click the "Immunization" tab
3. Whorl down and select "COVID-xix Vaccines." Find your vaccine type and enter the engagement(s) you lot received your vaccine.
4. To update your record with your booster dose, roll down to the concluding category, "COVID-19 Boosters." Detect your vaccine type and enter the date you lot received your vaccine.
5. Click "Submit" and so go to the "Uploads" page
6. Nether "Documents Bachelor to be Uploaded," select A - REQUIRED IMMUNIZATIONS FORM
7. Upload a photo of the vaccine card that you were given by the health care provider who administered the immunization

12. How practise I schedule Allergy Services appointments on the portal?

To schedule your first engagement,phone call 413-577-5169. After your commencement engagement, phone call 413-577-5101 for scheduling, or book online using the UMass Patient Portal: Login and click "Appts," then from the Dispensary bill of fare select "UHS Nursing," and for Reason select "Allergy Serum Injection."

13. How do I schedule STI testing on the portal?

You can use the portal to self-schedule an date with a nurse for STI testing if yous have no symptoms and no known exposure to an STI positive or symptomatic partner. Login to the UMass Patient Portal , click "Appts," and follow instructions at the top of the folio to self-schedule. If  you have symptoms, and/or a positive or symptomatic partner, do not apply the portal to schedule testing; instead, phone call 413-577-5101 to schedule an appointment with a UHS provider. For an date in Women'southward Health Dispensary, call 413-577-6511.

xiv. My personal information (i.due east. accost, phone number) appears incorrectly in the portal. How practise I gear up it?

The UMass Patient Portal pulls information from SPIRE, so if your information on the portal needs to be corrected, you can update your SPIRE data by following these steps. (Non-UMass-affiliated patients who practice non have SPIRE accounts must contact UHS Patient Services at 413-577-5192 to correct their data.)

1. Login to spire.umass.edu
2. Click Chief Menu, then click My Personal Information
   1. To update your address, click "Addresses." The address listed in your medical record is the i listed nether "Mail" in SPIRE.
   2. To update your phone number, click "Telephone Numbers." The number designated as "Preferred" is the one that will appear in your medical tape.
   3. To update your name, click "Names." On this page, you can add together or edit your Preferred/Chosen Name, which will appear on the UMass Patient Portal in parentheses next to your legal name. UMass staff should address y'all by your preferred name if one is listed in your medical record.
3. Any updates yous make in SPIRE may accept up to 24 hours to announced in the UMass Patient Portal

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Source: https://www.umass.edu/uhs/umass-patient-portal

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